Metro Credit Union

As you may know, the federal government officially shut down at midnight today. We understand this can bring uncertainty, especially if your household is affected by furloughs, work stoppages, or delayed pay.

At Metro Credit Union, our commitment to you remains strong. Our operations are fully open and unaffected, and we're here to help you navigate any financial challenges this situation may bring.

Your Money Is Safe 

All deposits at Metro are fully insured through the NCUA and MSIC. You can continue to access your accounts, online banking, and branch services without interruption.

Support If Your Income Is Disrupted 

If you or a family member are impacted by the shutdown, please reach out to us early. We offer:

•    Hardship Assistance for Borrowers: Including payment deferrals, loan modifications, fee waivers, and hardship loans.
•   Metro Assistance Portal (M.A.P.), powered by Starlight: A resource hub to help you discover government and community benefits you may qualify for.

You can contact us through your Digital Branch, secure message, or by phone (877.MY.METRO), whichever is most convenient for you.

Frequently Asked Questions 

Q: Are my funds safe? 
A: Yes. Your deposits are fully insured by the NCUA and MSIC even during a shutdown.

Q: Is Metro affected by the shutdown? 
A: No. Our operations, branches, and digital services remain fully available. 

Q: What if I'm furloughed or working without pay? 
A: Contact us as soon as possible. We'll work with you to find the right support options, including potential financial relief and access to external resources. 

Questions? Contact Our Financial Assistance Team 

• For existing members with loans: Collections@MetroCU.org
• For existing deposit members: RetailAdministration@MetroCU.org
• For new loan inquiries: loansinprocess@MetroCU.org

We're proud to work with you, especially in uncertain times. If you have questions or need assistance, don't hesitate to reach out. 

Metro is here to help.