Fraud Support is Available 24/7
Scams are evolving — but so are we. At Metro, protecting your personal and financial information is our top priority. Whether it’s a suspicious phone call, a fishy text, or a payment app scam, we’ll help you spot the signs, stop the scam, and stay secure.
Use the S.C.A.M. Method
| Step | What It Means | What To Do |
|---|---|---|
| Stop | Pause before clicking, replying, or acting | Scammers love urgency. Don’t rush. |
| Check | Verify the message or caller | Contact us or the company directly. |
| Ask | Talk to someone you trust | A second opinion can save you money. |
| Make a Report | Don’t let it slide | Report it to us so we can protect others too. |
Think Twice Before Withdrawing Large Amounts
If someone pressures you to withdraw or deliver cash — especially urgently — it could be a scam.
✔ Verify who’s asking
✔ Ask a trusted friend or call us
✔ Know that once you hand over cash, it may be gone for good
Common Scams and How to Avoid Them
Text Scams
- Don’t click on suspicious links
- Check for spelling errors, urgency, or strange senders
- If unsure, call us at 877.MY.METRO
Phone Scams
- Be cautious of unfamiliar or blocked numbers
- Avoid giving info over the phone
- Don’t be rushed — real organizations don’t use threats
Payment App Scams
- Ignore requests from strangers or unexpected senders
- Never send money for a "refund"
- Verify payment requests with the person directly
Metro Will Never:
- Ask for your login or password
- Demand money through payment apps like Venmo or Cash App
- Send suspicious links via email or text
- Use scare tactics or pressure you into immediate action
Stay a Step Ahead with Smart Tools
- Set up account alerts for withdrawals, transfers, and balance changes
- Use our Card Controls feature in iBanking and the app to lock your card, track activity, and get real-time notifications
- Review your accounts regularly — daily, weekly, and monthly
Not Sure If It’s Real? Ask Us.
If something doesn’t feel right, don’t wait — reach out. Fraud support is available 24/7. Call us at 877.MY.METRO and say "fraud on my account".
