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Fraud Awareness & Prevention

Stay Smart. Stay Safe. We’ve Got Your Back.

Fraud Support is Available 24/7

Scams are evolving — but so are we.

At Metro, protecting your personal and financial information is our top priority. Whether it’s a suspicious phone call, a fishy text, or a payment app scam, we’ll help you spot the signs, stop the scam, and stay secure.

Metro will NEVER call or text to ask you for sensitive, personal identifying information, such as your:

  • Social Security Number
  • Account Numbers
  • iBanking User ID
  • PIN
  • Passwords
  • Security Codes

How to Spot a S.C.A.M.

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STOP before clicking, replying, or acting. Scammers love urgency. Don’t rush.

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CHECK the message or caller. Contact Metro or the company directly.

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ASK someone you trust. A second opinion can save you money.

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MONITOR your accounts and information. Report any suspicious activity.

Learn more about spotting scams on the Metro Blog

Think Twice Before Withdrawing Large Amounts

If someone pressures you to withdraw or deliver cash — especially urgently — it could be a scam.

  • Verify who’s asking
  • Ask a trusted friend or call us
  • Know that once you hand over cash, it may be gone for good

Unexpected texts with random links, confusing language, or unusual phone numbers are likely the result of scammers, posing as someone or something else.

  • Don’t click on suspicious links
  • Check for spelling errors, urgency, or strange senders
  • If unsure, call us at 877.MY.METRO

Phone scams thrive on confusion and fear. If you get a call from a number you don't recognize, don't get caught off guard.

  • Be cautious of unfamiliar or blocked numbers
  • Avoid giving info over the phone
  • Don’t be rushed — real organizations don’t use threats

Payment app scams often rely on urgency or impersonation, posing as trusted contacts or support agents, to pressure people into sending money quickly without verifying the request.

  • Ignore requests from strangers or unexpected senders
  • Never send money for a "refund"
  • Verify payment requests with the person directly

Scammers are using cryptocurrency kiosks to trick people into sending money by posing as government agents, tech support, romantic partners, or bank staff. These scams often involve urgency or emotional pressure.

  • Don’t send money unless you’re sure who’s receiving it
  • Always verify suspicious or rushed payment requests
  • Report scams to your credit union or local authorities

Stay a Step Ahead with Smart Tools

  • Set up account alerts for withdrawals, transfers, and balance changes
  • Use our Card Controls feature in iBanking to lock your card, track activity, and get real-time notifications
  • Review your accounts regularly — daily, weekly, and monthly

Not Sure If It’s Real? Ask Us.

If something doesn’t feel right, don’t wait — reach out. Fraud support is available 24/7. Call us at 877.MY.METRO and say "fraud on my account".

More Resources

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