Member Support
We're here to help!
Call Us
- Call 877.MY.METRO (877.696.3876)
Monday – Wednesday 8:00 AM – 5:00 PM
Thursday – Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 1:00 PM
When you call, you’ll be greeted by Chelsea, our digital assistant, who can answer your general questions and possibly eliminate the need to wait for a Member Service Agent. Chelsea is quick, responsive and there when you need her – including after hours!
Get tips for chatting with Chelsea >>
iBanking and iBanking Mobile App assistance is available 24/7.
Metro Connect
- Speak with a Metro agent via Metro Connect
Can't make it to a branch? You can conduct most banking transactions with a live agent from your computer or mobile device during normal business hours!
Click the chat icon in the lower right corner and type "speak with an agent" to get started.
Metro Connect is available:
Monday – Wednesday 8:00 AM – 5:00 PM
Thursday – Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 1:00 PM
Chat with Chelsea, Metro's Digital Assistant
Get quick answers to frequently asked questions, location information, info about Metro products and services, and other banking topics you'd like to know about. Click the chat icon on the lower right corner of your screen to get started.
Send a Secure Message
- Log in to Metro iBanking or the Mobile App
- Click Self Service Center
- Then, click Messages
Report Lost or Stolen Cards & Fraud
Credit Cards
800.270.5973
Debit or ATM Cards
877.MY.METRO
Mailing Address
Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
Fax Numbers
Loans
617.884.6431
Deposit Operations
617.889.7776
