Member Support
We're here to help.
Ways to Contact Us
- Call 877.MY.METRO (877.696.3876)
Monday – Wednesday 8:00 AM – 5:00 PM
Thursday – Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 1:00 PM
Online Banking and Mobile App assistance is available 24/7 at 877.MY.METRO.
- Send a Secure Message - Log in to iBanking, click Self Service Center, then Messages
- Chat with Chelsea, Metro's Digital Assistant - Chelsea can provide quick answers to frequently asked questions, location information, info about Metro products and services, and other banking topics you'd like to know about. Click the chat icon on the bottom right hand side of your screen to get started.
Report Lost or Stolen Cards & Fraud
Credit Cards
800.270.5973
Debit or ATM Cards
877.MY.METRO
Mailing Address
Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100