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Routing #

211381990

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Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
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Become a Member iBanking Login

Metro Credit Union

  • How Do I...

    Become a Member

    Build and Grow Savings

    Check My Personal Loan Application Status

    Pay My Loans

    Bank

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    Savings Accounts

    We have options to get you where you want to be.

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    Checking Accounts

    Value, security and convenience - Metro Checking has it all.

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    Whatever your goals, our Investment Advisors will help you get there.

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    Make sure the things you value are protected by the people you trust.

    Borrow

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    Buying a home? It's a big decision and we can help!

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    Home Equity Loan & Line of Credit

    Flexible options to help you tap the equity in your home.

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    Personal Loans

    More ways to get the funds you need now.

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    Vehicle Loans

    Get moving and get saving with vehicle loans from Metro!

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    Loans designed to help students pay for post-secondary education.

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    Use your card to consolidate debt, pay bills, or build credit.

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    The accounts that make your business run.

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    Grow your business's financial resources while keeping your funds secure.

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    Manage your business's funds more effectively.

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    Grow your business with smart borrowing options

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    Designed to allow you to track business expenses and control spending

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    Attract and retain the best employees by offering benefits they'll love.

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    High-quality insurance coverage for your business.

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    Offer your employees the best choice in workplace banking.

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    Homebuying can be stressful, but we make it easy.

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    Financial scholarships for recent high school grads to get to college.

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iBanking Login

Metro's Virtual Assistant

Have questions? Ask Chelsea!

Hi, I'm Chelsea!

It's great to virtually meet you! I'm a chatbot powered by artificial intelligence (AI), here 24/7 to assist you.

When you visit the website or call 877.MY.METRO, I can do banking transactions, provide quick answers to frequently asked questions, location information, general information about Metro products and services, and other banking topics you'd like to know about.

Click the chat icon in the bottom right hand side of your screen to start a conversation with me!

 

How does Chelsea work?

Chelsea is an AI virtual assistant who is always learning how to provide you with the best answer for your questions. Chelsea can answer general questions about products and services, location information, and more 24/7 through chat or phone!

Here are some questions you can ask Chelsea:

  • "How do I become a member?"
  • "What are your current CD Rates?"
  • "What is the most I can transfer to another bank account?"
  • "How do I change my address?"
  • "Does Metro have free checking accounts?"

Chelsea learns more about the information you want each time you ask a new question, so you can always try rephrasing your question to get the answers you need.
 

Banking with Chelsea

Chelsea can help you complete your banking transactions over the phone!

To better assist our members with their banking needs, Chelsea, our virtual assistant, will help you with your transactions through phone banking. When you call us at 877.MY.METRO (696.3876) and say, “TELEPHONE BANKING”, Chelsea will now be able to:

  • Retrieve account balances
  • Review of your recent transactions
  • Transfer funds between Metro accounts
  • Make payments from Metro accounts to a Metro loan

For example, you can ask Chelsea to “check my account balance.” After authenticating who you are and your account, she can tell you what is in that account and offer to walk you through another transaction. 

A few other actions that will help you while chatting with Chelsea:

  • Say “REPEAT” and Chelsea will repeat her full response at a slower pace.
  • Say “MAIN MENU” to return to the opening menu choices.
  • Say “HOLD ON” or “GIVE ME A SECOND” when you need a minute, otherwise Chelsea will ask “is there anything else I can help you with?” if you aren’t responding immediately.
  • Say “CONTACT INFO” to hear Metro contact options like primary mailing address, emails, and fax numbers.

Chelsea lives behind our firewalls and security systems, so know that any and all information that you share with her via phone banking is private and secure. 

Of course, we understand that there are some needs that require human touch. For those transactions that Chelsea can’t perform, we have our agents standing by during business hours via 877.MY.METRO or online through our Digital Branch. 

Questions? We have answers.

Chelsea will help you get answers to frequently asked questions and route you to the proper queue, based on topic.

You'll be asked if you would like to speak to an agent and then transferred to a Metro rep for assistance.

Chelsea will ask for clarification, and if she's still having trouble understanding, she'll transfer you to an Agent.

You can ask as many questions as you want! Chelsea is there to help you.

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NMLS # 198524

Routing # 211381990

Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
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    Insured by NCUA
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    Equal Housing Opportunity
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