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Routing #

211381990

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Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
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Become a Member iBanking Login

Metro Credit Union

  • How Do I...

    Become a Member

    Build and Grow Savings

    Pay Off Debt

    Pay My Loans

    Bank

    Savings Accounts

    We have options to get you where you want to be.

    Checking Accounts

    Value, security and convenience no matter which account you choose.

    Investments

    Whatever your goals, our Investment Advisors will help you get there.

    Insurance

    Make sure the things you value are protected by the people you trust.

    Borrow

    Mortgages

    Buying a home? It's a big decision and we can help!

    Home Equity Loan & Line of Credit

    Flexible options to help you tap the equity in your home.

    Personal Loans

    More ways to get the funds you need now.

    Vehicle Loans

    Get moving and get saving with vehicle loans from Metro!

    Education Loans

    Loans designed to help students pay for post-secondary education.

    Credit Cards

    Use your card to consolidate debt, pay bills, or build credit.

    Connect

    Metro Connect
    Locations
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    Chat
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    Become a Member

    Pay My Loans

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    The accounts that make your business run.

    Cash Management Services

    Manage your business's funds more effectively.

    Borrow

    Commercial Loans

    Grow your business with smart borrowing options

    Credit Cards

    Designed to allow you to track business expenses and control spending

    Services

    Retirement Planning

    Attract and retain the best employees by offering benefits they'll love.

    Metro Insurance Advisors

    High-quality insurance coverage for your business.

    Metro@work

    Offer your employees the best choice in workplace banking.

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    MA State Employees
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    Build and Grow Savings

    Pay Off Debt

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    Become a Member

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    2023 Metro Events, Sessions, and Seminars

    Learn about investing, homebuying, and paying for college.

    Homebuyer's Resource Center

    Homebuying can be stressful, but we make it easy.

    Scholarship Opportunities

    Financial scholarships for recent high school grads to get to college.

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    Products you can use to gain financial independence.

     

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    Financial knowledge is financial power!

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    Chelsea Chatbot
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Your Virtual Banking Assistant

Have questions? Ask Chelsea!

Hi, I'm Chelsea!

It's great to virtually meet you! I'm a chatbot powered by artificial intelligence (AI), here 24/7 to answer your Metro-related questions.

I can provide quick answers to frequently asked banking questions, location information, general information about Metro products and services, and other banking topics you'd like to know about.

Click the chat icon in the bottom right hand side of your screen to start a conversation with me!

How does Chelsea work?

Chelsea is an AI virtual assistant who is always learning how to provide you with the best answer for your questions. Chelsea can answer general questions about products and services, location information, and more 24/7!

Here are some questions you can ask Chelsea:

  • "How do I become a member?"
  • "What are your current CD Rates?"
  • "What is the most I can transfer to another bank account?"
  • "How do I change my address?"
  • "Does Metro have free checking accounts?"

Chelsea learns more about the information you want each time you ask a new question, so you can always try rephrasing your question to get the answers you need.

Chelsea, our virtual assistant, is also available to help when you call Metro!

When you call us at 877.MY.METRO (696.3876) you’ll reach Chelsea – eliminating the need to wait for a Member Service Agent to answer your general questions. Chelsea is quick, responsive and there when you need her – including after hours! Chelsea can assist with general information like branch hours and locations, routing information, how to apply for a loan or open a new deposit account, setting up travel notifications, and much, much more. She can also send SMS text messages!

We do have a few suggestions for how to make things easier when you talk with Chelsea:

  • Say “Repeat” and Chelsea will repeat her full response at a slower pace.
  • Say “Main Menu” to return back to the opening menu choices on 877.MY.METRO.
  • Say “Hold on” or ”Give me a second” when you need to, otherwise she will ask “Is there anything else I can help you with?” if you aren’t responding (to write something down perhaps).
  • Say “Telephone Banking” to connect to our telephone banking system.
  • Saying “Contact Info” gives a variety of Metro contact options like primary mailing address, emails and fax numbers.
  • Small/simple phrases work better, example: “update address”, “title change”, “loan payoff.”

Nothing replaces the human touch though, and our Member Service Center representatives are still available to help with more involved or complicated situations. Chelsea will know based on your need when it’s better to connect you with a live agent for further assistance. She’s a team player! And she lives behind our firewalls and security systems so any information you share with her will stay private and secure. Give Chelsea a call! She's ready to help.

Questions? We have answers.

Chelsea will help you get answers to frequently asked questions and route you to the proper queue, based on topic.

You'll be asked if you would like to speak to an agent and then transferred to a Metro rep for assistance.

Chelsea will ask for clarification, and if she's still having trouble understanding, she'll transfer you to an Agent.

You can ask as many questions as you want! Chelsea is there to help you.

How Do I

  • Become a Member

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Resources & Calculators

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  • Using Online and Mobile Banking

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NMLS # 198524

Routing # 211381990

Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
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