Metro Credit Union

ONLINE PRIVACY POLICY

In order to effectively deliver comprehensive online banking services, Metro Credit Union (Metro) must collect personal information about members and others who visit and use its internet web site. As with information we collect through other means, we use the information members provide online to respond to member needs, service member accounts, and provide members with information about other services Metro offers.

INFORMATION WE MAY COLLECT

Metro may collect any personal information you share with Metro when you use Metro’s website(s) to perform your banking on line, such as when you apply for a loan, pay bills, make payments on a loan or a credit card, and when you use Metro’s website(s) to inquire about Metro’s products and services, such as when you request information about products and services, or answer an online survey.

Metro also collects certain non-personal information when you visit Metro’s website(s). For example, our servers keep an activity log that tracks all visitors to the Metro Credit Union website(s). The information in the activity log is anonymous and therefore does not identify you individually. The anonymous information our server collects may include among other data: your IP address, browser type, your registered domain or home server, time of access, date of access, web page(s) visited, number of clicks, software crash reports, session identification number, search terms, search results, access times and referring website’s addresses.

LOCATION INFORMATION

If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect location data when you use the Services even when the app is closed or not in use; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

OPTING OUT OF LOCATION INFORMATION

If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to our collection of location information, you may no longer be able to use some features of the App.

This information is collected through use of cookies. A cookie is a small piece of information that a website stores directly on the computer a member is using. Cookies can contain a variety of information, from a simple count of how often a member visits a website to information which allows customization of a website for member use. Metro Credit Union uses cookies to gather data about the usage of our website. Anytime a cookie is used, personal information is encrypted for our use only and is protected from third party access. Under no circumstances can a website other than those from our domain read or interact with the cookies created by our domain.

ANALYTICS AND ADVERTISING

Metro’s website uses applications for web analytics and advertising services provided by Google LLC. (Google) and the Microsoft Corporation (Microsoft). Google and Microsoft use cookies to collect anonymous traffic data to help us analyze how users use the Site. The information generated by a cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google and Microsoft on servers in the United States. Google and Microsoft will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity for us and providing other services relating to Site activity and internet usage. The data generated by Google and Microsoft is used solely by Metro for the purposes of evaluating the demand for, and offering, its own services and products.

Google and Microsoft may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s and Microsoft's behalf. By using the Site, you consent to the processing of data about you by Google and Microsoft in the manner and for the purposes described in this Privacy Policy.

To prevent your data from being used by Google Analytics, you can use the Google Analytics Opt-out Browser Add-on. You may opt-out of Display Advertising, and/or customize your Google Display Network ads by clicking here. For more information about how Google collects and uses your data, visit Google's Privacy & Terms. Learn more about Safeguarding your data.

You may opt-out of Microsoft Clarity by disabling cookies in your web browser, however cookies are necessary for the Site to function properly and this may break the Site. You may opt-out of Microsoft Advertising here. For more information about opting out, click here. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
 

THIRD PARTY LINKS

Metro Credit Union provides links to business partner websites and to other resource websites as a courtesy. A notification message appears as members click on our credit union partner links to advise that they are leaving the Metro Credit Union website and entering an external website outside of our domain. Users are also notified that at that time, they may cancel this action and return to our website or continue to the external site. A business partner website will be identified with our logo. In addition, Metro’s website may direct you to social media sites, such as Facebook, Twitter and LinkedIn. Metro may collect any personal information you share on these social networking sites.

Please remember that when a member leaves our site, our Privacy Policy is no longer in effect. Once members visit another website, their web privacy and security is defined by that website's own policies. This includes social media and networking sites where Metro maintains an online presence. When accessing any third party content within, or through, the Metro Credit Union website, we encourage members to review the privacy policy and security offered on that site before providing any personal information. Metro Credit Union does not guarantee or assume liability for any third party product or service obtained through our website. Metro Credit Union does not represent either the third party or the member if the two enter into a transaction. Please also remember that social media and email are not secure methods of communicating with Metro.

Rev. 10/2024

For more information about privacy click here.