Why should I use Metro Card Controls?

Using Metro Card Controls for your debit and card cards can help you protect yourself against fraud, and help you manage your family finances better. Control where and when your card is used by setting transaction type restrictions, dollar amount limits, and travel notifications. Plus, set alerts to notify you when the transactions are processed on your card.

What kind of controls can I set, and what kind of alerts can I get for my Metro debit and credit cards?

You can turn your cards on and off, in an instant, for any reason. You can block international purchases and set controls and alerts for card transactions based on location, type, and amount.

Where can I find/How can I get the Metro Card Controls app?

Download the Metro Card Controls app from the App Store (link to app) and Google Play (link to app) at any time. Once you do, you’ll also have access to Metro Card Controls in the Metro mobile app.

Is there a charge for downloading the Metro Card Controls app?

No; the Metro Card Controls app is free! Be sure to complete the process to link your Metro cards once you’ve downloaded the app. Your card will not be charged for using the Metro Card Controls app however if you sign up for alerts, standard texting fees may apply. Please check your mobile service provider contract for more details.

I downloaded the Metro Card Controls app onto my mobile device; now how do I use it?

To control your cards with Metro Card Controls, you need to tell us which cards you want to control. Be sure to complete the process to link your cards and fully set desired controls and alerts. We recommend setting up at least one control and one alert to make sure things are working as you expect.

How many Metro cards can I link to the Metro Card Controls app at one time?

You can link all your eligible Metro debit and credit cards to Metro Card Controls, including all the cards of your authorized users, enabling you to turn each card on or off, set controls, and get alerts for each card independently of one another.

Can I used Metro Card Controls to set travel alerts?

Yes! You can set geo-controls in Metro Card Controls when you know you’ll be traveling so you can enjoy uninterrupted service.

Do I need to re-enroll a replacement card if my old card was lost or stolen?

Yes, you would receive a new card and new card number, and you would need to enroll the new card and set your controls again.

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Metro Card Controls

Access. Control. Anytime. Anywhere.

Get the Metro Card Control app to control your cards on the go. Once you download the app, you'll be able to access your cards in the mobile app!

Metro Card Controls Features:

Instantly lock and unlock your credit or debit card.
Set and manage transaction alerts based on location, amount, transaction or merchant type.
Set and manage controls for travel and location usage, and spending limits.

Review recent transactions and reasons for transaction approvals or denials.

Request replacement for lost or damaged card.
Activate your card and choose a PIN.
Modify your credit limit.
Schedule a balance transfer.
Dispute non-fraud transactions.

Questions? We have answers.

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