Accessing Metro

 

With a focus on maintaining a healthy environment for our members and employees, our lobbies are open at a limited capacity. Appointments are recommended to reduce wait time. 

Click Here to Schedule an Appointment at a Branch

The following drive-ups remain open normal hours: 

Chelsea  |  Framingham  |  Boston - Mass. Ave  |  Lynn  |  Tewksbury |  Lawrence

Please remember to wear a mask when visiting our branches. Get more information on the proper way to wear masks here.

Our Member Service Center is happy to assist with your banking needs or answer any questions you may have.
You can reach them by:

  • Calling 877.MY.METRO (696.3876)
  • Chatting - Log in to Online Banking and using the Chat feature
  • Sending a secure message - Log in to Online Banking and click the envelope icon to access the Message Center
  • Emailing
Member Service Center Hours
Monday – Wednesday: 8:00 AM – 5:00 PM
Thursday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM

Online Banking, Bill Pay and Mobile App assistance is available 24/7 at 877.MY.METRO.  
  • Visit a branch to request and receive a new card instantly
  • Request one through secure message when you sign in to Online Banking
  • Ask using our Chat service in Online Banking during normal business hours
  • Call 877.MY.METRO during normal business hours
    • Cards requested through secure message, chat, or by phone will be mailed to you in 5-7 business days
  • Visit a branch to request and receive a new card instantly
  • Request one through secure message when you sign in to Online Banking
  • Ask using our Chat service in Online Banking during normal business hours
  • Call 877.MY.METRO during normal business hours
    • Cards requested through secure message, chat, or by phone will be mailed to you in 5-7 business days
We encourage you to be safe and utilize the many options Metro has to remotely access your accounts and perform banking transactions.

Online Banking

Transfer funds, pay bills, check balances, view statements

Mobile Deposit 

Deposit checks with the Metro Credit Union app

Metro Branch ATMs

Make deposits, withdrawals and balance inquiries

Phone Banking

Check account balances, transfer funds, see if a check has cleared and much more at 877.MY.METRO (696.3876) option 2
 
Set-up a recurring bill payment through Metro Online Banking to be sure your mortgage or car loan is paid on time.

Mail us a deposit or loan payment (please include a deposit slip or loan coupon)

Metro Credit Union  |  P.O. Box 9236  |  Chelsea, MA  02150
Look for updates about how we are managing this situation here or through social media.

Frequently Asked Questions

Let us know as soon as you can. Often times there are options that can be extended depending on your situation and the loan that you have.
Forbearance, in the context of a mortgage process, is a special agreement between the lender and the borrower to temporarily suspend your mortgage payments for an initial period of three months. Once the initial timeframe is over, we will reevaluate your situation and determine the next steps, which can be a continuance of your forbearance, lump sum payment, or loan modification. 

When mortgage borrowers are unable to meet their repayment terms, lenders may opt to foreclose. To avoid foreclosure, the lender and the borrower make an agreement called "forbearance." According to this agreement, the lender delays its right to exercise foreclosure if the borrower can catch up to its payment schedule by a certain time. This period and the payment plan depend on the details of the agreement that is accepted by both parties.
With a forbearance, the lender agrees to reduce or suspend mortgage payments for a while. In exchange, the borrower must resume making the full payment at the end of the forbearance period, and typically get current on the missed payments, including principal, interest, taxes, and insurance.
  • Request one through secure message when you sign in to Online Banking
  • Ask using our Chat service in online banking
  • Call us at 877.MY.METRO (696.3876)