How do I join the Metro Rewards Program?

All Metro Members with consumer accounts and Metro iBanking are eligible to enroll. Your account must be in good standing; business accounts are not eligible. Enrollment is not automatic. Eligible members are invited to join and once invited must initiate the enrollment and accept the Terms & Conditions.

How do I earn Metro Rewards Points?

After enrolling, members earn points for certain banking transactions and activities: 10 points per transaction (i.e. 4 bill pay transactions = 40 points) Minimum 40 points, maximum 100 points per month Point-of-sale debit card transactions (Minimum of $1.00) Initial enrollment in Express Pay to pay your Metro loan Rewardable activities and amounts eligible to be earned are subject to change at any time without advance notice.

When are my points rewarded?

Debit transaction points are awarded the day after the transaction is processed. Points for direct deposits and bill pay are awarded on the first business day of every month, for the previous month’s activity. Express Pay points are rewarded weekly on Friday (at end-of-day) of the week in which the Express Pay enrollment occurred.

Can I give my Metro Rewards Points to someone else?

No, Rewards Points are not transferrable.

Where can I keep track of my Metro Rewards Points?

You’ll be able to view and keep track of your Rewards Points in Metro iBanking.

How can I use my Metro Rewards Points?

Get cash back deposited into your chosen Metro account. Get refunds of fees for insufficient funds or Courtesy Pay. Does not apply to partial fee refunds

How do I redeem my points?

Visit the Member Rewards Store in Metro iBanking to redeem your points! Choose the Cash Back or Fee Rebates icon and follow the prompts.

You can redeem your Rewards Points for cash which will be deposited to your Metro account.

How do I redeem Metro Reward Points for cash back?

Log in to Metro iBanking and navigate to the Member Rewards Store. Select the Cash Back icon, choose which account you’d like the cash back to be deposited into, enter the number of points you’d like to redeem, and click Submit.

Can I receive cash back automatically?

No, you’ll need to redeem for cash back in the Member Rewards Store.

When will cash back post to my account?

Your cash back reward will be deposited to your account right after you submit the request.

How do I redeem points for fee rebates?

Log in to Metro iBanking and navigate to the Member Rewards Store. Select a fee from the dropdown menu and click Submit.

Will my points Expire?

Yes, points will expire after 2 years after they are earned, so be sure to use them!

I closed my Metro accounts but still have Rewards Points; how do I get them redeemed?

Your Rewards Points will need to be redeemed for cash back and deposited into your account before it is closed. Be sure to redeem all Rewards Points before closing your Metro account.

Are Metro Rewards Points taxable?

Your participation in the Metro Rewards Program may result in the receipt of taxable income (for example cash redemptions) and we may be required to send you, and file with the IRS, a Form 1099. You are responsible for any tax liability related to your participation in the Metro Rewards Program.

I need help with my Metro Rewards Points.

We’re here for you! Send us a secure message within Metro iBanking. Access Metro Connect and speak with Chelsea, our virtual assistant. She can connect you directly with a Metro Service Specialist if needed! Call Chelsea at 877.MY.METRO (696.3876) Use the chat button in the lower right corner of MetroCU.org.

Metro Rewards Program | Metro Credit Union

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Metro Rewards Program

Start rewarding yourself today!

It pays to be a Metro member!

With the Metro Rewards Program, eligible Metro members can earn points by:*

Receiving Direct Deposits to their qualifying accounts
Using their Debit Card on qualifying purchases
Enrolling in Express Pay to automatically pay Metro loans
Paying bills using Bill Pay in Metro iBanking

Points can be redeemed for cash back or fee rebates in Metro iBanking. It's like getting paid for taking care of everyday expenses!

Here's how to get started

Log in to Metro iBanking
Click Member Rewards in the top navigation
- In the top navigation on your desktop
- Under the hamburger menu in the Metro iBanking App
Accept the Terms & Conditions
Start earning points!

You'll be able to view your Point Balance and Rewards History right in the Rewards Store in Metro iBanking.

Questions? We have answers!

After enrolling, members earn points for certain banking transactions and activities:

10 points per transaction (i.e. 4 bill pay transactions = 40 points)

Minimum 40 points, maximum 100 points per month

Point-of-sale debit card transactions (Minimum of $1.00)

Initial enrollment in Express Pay to pay your Metro loan

Rewardable activities and amounts eligible to be earned are subject to change at any time without advance notice.

Joint owner activity (debit card transactions, direct deposit) earns points that are attributed to the joint account however the points are only visible to and redeemable by the primary account owner. If the joint account owner logs into iBanking they will only see points earned for accounts where they are the primary owner.

Open a new member account in your name to be eligible to earn your own points for certain banking transactions and activities. We’d love to have you as a primary account member!

*Rewardable activities and redeemable options are subject to change without advanced notice. Terms and Conditions