Member Support
We're here to help.
Welcome to our Digital Branch
Contact us during business hours for financial assistance. If you reach out after hours, please leave a message and we will get back to you as soon as possible.
Contact Us
- Call 877.MY.METRO (877.696.3876)
Monday – Wednesday 8:00 AM – 5:00 PM
Thursday – Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 1:00 PM
iBanking and iBanking Mobile App assistance is available 24/7.
Log in to iBanking online or using the iBanking Mobile App then click:
Your name
Self service center
Contact us
Secure messages and attachments
- Chat with Chelsea, Metro's Digital Assistant
Chelsea can provide quick answers to frequently asked questions, location information, info about Metro products and services, and other banking topics you'd like to know about. Click the chat icon on the bottom right hand side of your screen to get started.
Report Lost or Stolen Cards & Fraud
Credit Cards
800.270.5973
Debit or ATM Cards
877.MY.METRO
Mailing Address
Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
