Digital Branch
Getting help with your banking has never been easier!
Conduct most transactions with a live agent from your computer or mobile device! It’s easy – just click on the chat icon (bottom right) and ask to “Speak with an agent”.
You probably know by now that our virtual assistant, Chelsea, is in the bottom right corner of MetroCU.org, ready to chat with you and answer your banking questions 24/7.
Now with the Digital Branch, if Chelsea doesn’t have the answer you’re looking for, you can request to speak with a Metro Service Specialist during normal business hours! All you need to do is click the chat icon and type "speak with an agent".
Once you’ve verified* your identity, you can do almost anything you'd expect to do in a branch or on the phone, including:
- Open new accounts
- Open or close CDs
- Make a withdrawal via official check
- Add a joint holder to the account
- Transfer funds between your accounts or to another member’s account
- Make a payment to a Metro loan from a Metro account
- And more!
We hope you’ll find this additional communication channel convenient and helpful. Give it a try! We’re here for you, and just a click away.
*The Specialist will ask a few questions to verify your account; have a photo ID ready as part of the verification process.
