Metro Credit Union Partners with COCC for New Core and Online Banking Systems
April 22, 2019
Robert M. Cashman, President and CEO of Metro Credit Union announces that Metro has selected COCC as its new provider for both their core and online banking systems. COCC, the award-winning, client-owned technology company is the fastest growing financial data processing firm in the United States and is recognized as a leader in delivering innovation and high quality service to financial institutions.
“We chose COCC because we were seeking a long-term partner to support our technology needs and enable delivery of our products and services,” said Cashman. “COCC’s strong culture and reputation for excellent customer service were key reasons for our decision. There is great alignment between the organizations in terms of strategic direction and desire to innovate.”
Metro is currently completing the initial phase of a multi-year project to make major strategic investments in its technology infrastructure. These ambitious developments are part of a deliberate strategy to prepare for continuing and projected business growth of Metro’s members and communities. The new intuitive technology environment will offer Metro members the ability to achieve their financial goals within a seamless, interconnected banking experience.
“Delivering exceptional client service and innovative product solutions to our clients so that they can focus on their members is what drives COCC,” says Richard Leone, CEO of COCC. “Partnering with like-minded credit unions like Metro that are focused on serving their members and their community is what drives COCC. We look forward to welcoming Metro Credit Union to our COCC family.”
Over 100 Metro employees have so far been involved in this comprehensive initiative to choose a new core system and online banking system; as well as new debit and credit card processing systems. The next phase of the project will involve the participation of every Metro employee as the credit union converts its systems and implements new technologies. The intended result of this multi-year project is for Metro to provide a leading suite of technologies and products to its growing membership, creating an optimal environment for members’ financial wellness and advancement.
“COCC delivers tightly integrated solutions that will allow us to better serve the needs of our members,” said Traci Michel, SVP Operations at Metro Credit Union. “By leveraging COCC’s custom development and strong network of third party partners, we will be able to keep pace with rapid change in the banking industry and increasing consumer demand for convenient access. We will have the flexibility that we need to offer diverse products and services to engage our members along their financial journey.”
- - - - -About Metro Credit Union
Metro Credit Union is the largest state-chartered credit union in Massachusetts, approaching $2.0 billion in assets. Metro provides a full range of financial products to more than 210,000 members in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Barnstable, Bristol and Worcester counties in Massachusetts, and Rockingham and Hillsborough counties in New Hampshire, as well as to employees of over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates 15 branch offices in Boston, Burlington, Chelsea, Framingham, Lawrence, Lynn, Melrose, Newton, Peabody, Salem, and Tewksbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers.
Learn more at MetroCU.org.
COCC is an award-winning client-owned financial technology company servicing financial institutions throughout the Northeastern United States. Launched in 1967, COCC was founded by its clients. This unique cooperative structure has set COCC apart from the competition and is one of the driving forces behind their success. COCC is the fastest growing financial data processing company in the United States and recognized as a leader in delivering innovation and the quality service financial institutions demand and deserve.