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Metro Credit Union is one of the largest credit unions in Massachusetts. Metro is headquartered in Chelsea, Massachusetts, with branch locations in Boston, Burlington, Framingham, Lawrence, Lynn, Melrose, Peabody, Salem, and Tewksbury.
See our list of branch locations for more information.


To speak to a Metro Member Service Representative please call 877-MY-METRO (877-696-3876).  Member Services is available Monday, Tuesday, and Wednesday:  8:00 AM- 5:00 PM; Thursday & Friday: 8:00 AM - 6:00 PM, and Saturday: 8:00 AM -1:00 PM.

You can also perform automated banking transactions 24/7 through Metro's Telephone Banking by calling 800-423-5699.

To Report Lost or Stolen Cards:

Visa or MasterCard: For immediate 24-hour assistance, call 800-449-7728.

Debit or ATM card: During normal business hours, please call 877-MY-METRO. After business hours, call 866-594-6439 for immediate 24-hour assistance.


Stop by one of our branches. See our list of branch locations for more information.


Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
Please be sure to include a return address.


For questions regarding:

  • Fraud Prevention: (If you receive an email claiming to be from Metro Credit Union, and suspect is fraudulent, please send a detailed message)  Click Here
  • Website and Online Banking: (Bill Pay, FinanceWorks, Log-In)  Click Here
  • Debit Card: (Lost Card, Reset PIN)  Click Here
  • Deposit Account Questions: (Savings, Checking, CDs)  Click Here 
  • Loans: (Consumer, Auto, Credit Cards)  Click Here
  • Mortgages: (Mortgages, Home Equity Loans)  Click Here
  • Commercial Services: (Deposit Accounts, Business Loans)  Click Here
  • Metro@work: (Workplace Banking)  Click Here  
  • Comments to the CEO:  Click Here