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Metro Credit Union is one of the largest credit unions in Massachusetts. Metro is headquartered in Chelsea, Massachusetts, with branch locations in Boston, Burlington, Framingham, Lawrence, Lynn, Melrose, Newton, Peabody, Salem, and Tewksbury.
See our list of branch locations for more information.


To speak to a Metro Member Service Representative please call 877-MY-METRO (877-696-3876) or 877-638-7643.  Member Services is available Monday, Tuesday, and Wednesday:  8:00 AM- 5:00 PM; Thursday & Friday: 8:00 AM - 6:00 PM, and Saturday: 8:00 AM -1:00 PM.

You can also perform automated banking transactions 24/7 through Metro's Telephone Banking by calling 800-423-5699.

To Report Lost or Stolen Cards:

For Credit Cards (VISA or MasterCard): For immediate 24-hour assistance, call 800-449-7728.

For Debit or ATM cards: During normal business hours, please call 877-MY-METRO. After business hours, call 866-594-6439 for immediate 24-hour assistance.


Stop by one of our branches. See our list of branch locations for more information.


Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
Please be sure to include a return address.


Select from the list below and then click on the appropriate email address. In the subject line, indicate the nature of your question/inquiry. Please do not include any personal identifiable information such as account number, card numbers, Social Security Number, etc. in your email as this is not secure email.