Loan Payoff Request

Here to pay off your mortgage or Home Equity Loan? Congratulations! Follow these steps and you'll be good to go:

Home Mortgages (Including Home Equity Loans)
Requests for a mortgage or home equity loan payoff statement must be submitted in writing and accompanied by written borrower authorization.

To ensure that complete information is included in your request, please use our Payoff Request Form or submit a written request on your attorney's letterhead. Due to Massachusetts mortgage laws, online mortgage payoff requests and telephone requests are not available.

Download the Payoff Request Form

Contact Information

Fax: 617-488-5440 or 617-488-5439
Mail: Metro Credit Union
Attn: Mortgage Servicing Department
200 Revere Beach Parkway
Chelsea, MA 02150


A payoff statement will be mailed or faxed to you within 7 business days of your request.

Questions? Call 877-628-5626.

Other Loans: Please call 877-MY-METRO to request payoff information on other types of loans, including commercial loans.