Report Lost or Stolen Cards
Report Lost or Stolen Cards
Credit Cards (Visa or MasterCard): Call 800.449.7728 for immediate 24-hour assistance
Debit or ATM card: Call 877-696-3876
Ordering a New Debit Card
- Visit a branch to request and receive a new card instantly
- Request one through secure message when you sign in to Online Banking
- Ask using our Chat service in Online Banking during normal business hours
- Call 877.MY.METRO during normal business hours
- Cards requested through secure message, chat, or by phone will be mailed to you in 5-7 business days