Report Lost or Stolen Cards


Report Lost or Stolen Cards

Credit Cards (Visa or MasterCard): Call 800.449.7728 for immediate 24-hour assistance

Debit or ATM card: Call 877-696-3876
 

Ordering a New Debit Card

  • Request one through secure message when you sign in to Online Banking
  • Ask using our Chat service in Online Banking during normal business hours
  • Call 877.MY.METRO during normal business hours
    • Cards requested through secure message, chat, or by phone will be mailed to you in 5-7 business days