My Reward Checking Direct Deposit FAQ
Q. Why do I need to switch my direct deposit account?
A. Currently your incoming deposits are not going into the correct account. In order to waive the monthly fee you need to have your direct deposit credited to your My Reward Checking account rather than a savings account.
Q. How do I go about changing my direct deposit from savings to checking?
A. Connect with your Payroll department; if your employer offers self-service payroll options, you can make this adjustment on your own by changing your incoming deposit allocation from your savings account to your checking account. Please note that incoming deposits from government agencies such as Social Security would necessitate contacting www.ssa.gov.
Q. What information do I need to make these changes?
1. Metro’s Routing and Transit Number – 211381990
2. Your My Reward Checking account number – which can be found:
• On your Metro checks
• In iBanking - navigate to Accounts, click on My Reward Checking account number
• Within Metro’s mobile app - select Accounts to view your account number
Q. I have existing transfers established for each of my pay periods, for example, $20 per pay period transferring to a Christmas Club. Are other steps are required? What happens if I don’t update the transfers?
A. When you change your direct deposit, you need to re-establish new transfers from your checking account to ensure those other accounts are funded correctly. If you do not establish new transfers from your checking, funds will continue to transfer from your savings if there is an available balance.
Q. When and how do I update the transfers?
A. Once you have verified that your direct deposit is credited to checking you can update your transfers.
You can manage your updates directly in iBanking or call our Member Service Center at 844.515.8433 for assistance.
Q. How do I log in to iBanking (online banking)?
A. https://www.metrocu.org/, click on Log In and then click on the Enroll – Personal link
Q. How do I get my fee reimbursed?
A. If you are enrolled in iBanking you can send your fee reimbursement request via email to MemberServices@MetroCU.org. Or you can contact our Member Service Center at 844.515.8433.