Gloucester Fire Department Credit Union Merger
Q: What is happening?
As of March 1, 2021, Metro and Gloucester Fire Department Credit Union will merge. This means that GFDCU members will become members of Metro Credit Union – the largest state-chartered credit union with more than 220,000 members.
Being a Metro member introduces you to many new products and services. From convenient online and mobile app banking platforms to new ways to save plus retirement and insurance services.
Q. Will my account number change?
Yes, and to help protect you from identity theft and potential fraud, instead of one single member number, each of your Metro accounts will have its own account number. You can find your new account number on your XXXXXXXXX statement(s).
Q. Will my savings account stay a savings account?
Yes, but the name will change. Your GFDCU Savings Account will be called your Membership Savings Account.
Q: Will there be an interruption in my direct deposits?
Your direct deposits will continue to be posted to your account(s) as you currently direct them. Keep in mind that with Early Pay your electronic paycheck deposit is available to you up to two business days earlier. You are automatically enrolled in Metro Early Pay when your paycheck is direct deposited into a Metro Checking account.
Q. Is there a difference between being a member or an account owner at Metro?
The key to being a member is having your own Membership Savings Account and being the Tax Reporting Owner (TRO) on the account. Opening and maintaining a Membership Savings Account makes you a Metro member.
You can be a joint owner (also referred to as ‘secondary’ or ‘Non-Tax Reporting owner) on deposit accounts, trusts, or other similar accounts, however, your status (what we call “Person Type”) will be Non-member Account Owner on those accounts if you do not have an established Membership Savings Account with TRO status. Account Owners and signers do have equal capacity to access the funds on an account regardless of their “Person Type”.
In order to be a joint owner on a loan, you are required to be a member and need to open your own Membership Savings Account with TRO status.
Q: Will any account fees change?
You can review the Deposit Fee Schedule that you received in the mail or go to MetroCU.org and click on Disclosures and Fees.
Q: Will my interest rate change?
The current rate on your savings account will remain at 0.65% APY through 12.31.22. The interest rate on your deposit account(s) or Metro loan(s) won’t change as a result of our conversion. You can find our current rates at MetroCU.org.
Q: Will the deposit or loan account terms change?
No. Terms for deposit accounts and loans will not change.
Q: Will my account statement date change?
No. Account statement dates for deposit accounts will remain as they are.
Q: When will I receive a Metro account statement?
GFDCU members will receive their final Gloucester Fire Department Credit Union account statements in early XXXXXXXXXX, for transactions that occurred through the month of XXXXXXX. The first Metro Credit Union account statement will be distributed in XXXXXXXXX, containing transaction activity for the month of XXXXXXXXX. Metro members can enroll in iBanking and opt to receive statements electronically.
Q: What’s Metro iBanking?
Metro iBanking is a digital banking system that will transform the way you bank with us. We welcome you to check it out!
With Metro iBanking, you’ll discover a new, easy and secure way to do your day-to-day banking. Plus, you can view all your financial information in one place, monitor your credit score, schedule payments, open new accounts, and much more.
Metro iBanking is built to serve you better, with easy navigation and access to your account information. Plus, we’ve recently added some new and enhanced features, including:
- Zelle, for quick and secure P2P money transfers.
- MoneyView, a money management portal for all your finance-related accounts.
- Real-Time Remote Deposit, whereby checks are deposited in real time.
Q: If I don’t sign up for Metro iBanking, are there new programs and services for me?
For sure!! Metro has lots of offerings designed to help you.
- CardValet lets you manage your debit card, including the ability to turn access on or off from your smartphone.
- Early Pay offers faster ACH processing that allows you to receive and see your electronic paycheck up to two business days earlier than before.
- Save Your Change is a convenient way to help you save by connecting your debit card to a Metro savings account, and “rounding up” purchases with the change deposited into the savings account.
- Envelope-free ATMs make it easy to make a deposit.
Q: What are eStatements?
eStatements are statements that you receive via email. It’s a convenient and secure way to keep track of your account(s). Enrolling is easy! Simply log-in to iBanking and click on the eStatement link within the Self-Service Center.
Q: Where can I access eStatements?
You access eStatements through Metro iBanking; simply log in to iBanking and click on the eStatement link in the Self-Service Center. You can also view your eStatements through the Metro Mobile Banking App!
Q: I have multiple accounts at Metro; can I get some of my statements in paper format and others electronically?
Unfortunately, no. If you have more than one account you are unable to receive one in paper format and others electronically.
eStatements are an easy, secure, and free service that helps you manage and monitor your account activity. Enrolling in eStatements is easy; log in to your iBanking account and click on eStatements in the Self-Service Center. When you enroll you must elect to receive all statements in electronic format.
Q: How do I access and use Metro’s mobile banking app?
It’s easy! Simply download the latest version of Metro’s mobile banking app by visiting the Google PlayStore (Android) or the Apple App Store (iPhone). Search for Metro Credit Union.
Q: Is Telephone Banking an option?
Yes, with Telephone Banking you will be able to access all related accounts with one log-in. Call 877.MY.METRO (696.3876), Option 2. When you call in you will be prompted for your complete social security number. Please note that for your initial call to Telephone Banking your PIN will be the last four digits of your SSN.
Q: What is my "PIN" number for telephone banking?
When using our telephone system, please be aware that you will be asked to enter your social security number. Please also note, that your initial PIN is the last 4 digits of your social security number. You will be asked to change your PIN afterward.
Q: Can I pay my loan electronically?
Yes, Metro offers two options to pay your loan online. Metro Pay is a quick and secure way to make one-time payments on a Metro loan, using funds from another financial institution. Express Pay lets you set up recurring payments from your Metro account or another financial institution. Learn more here.
Your Metro Credit Union team is here for you and ready to answer your questions:
Member Service Center Hours:
Monday – Wednesday: 8:00 AM – 5:00 PM
Thursday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Call - 844.515.8433 for priority assistance
Send a Secure Message
Log in to iBanking, and click the envelope icon to access the secure Message Center.