COVID-19

ACCESSING METRO

With a focus on maintaining a healthy environment for our members and employees, our lobbies are open at a limited capacity. Appointments are recommended to reduce wait time.

Branch Access

To Schedule an Appointment Click Here

Contact US

Our Member Service Center is happy to assist with your banking needs or answer any questions you may have.

You can reach them by:

Calling 877.MY.METRO (696.3876)
Chatting - Log in to Online Banking and using the Chat feature
Sending a secure message - Log in to Online Banking and click the envelope icon to access the Message Center
Emailing

Member Service Center Hours Monday – Wednesday: 8:00 AM – 5:00 PM Thursday – Friday: 8:00 AM – 6:00 PM Saturday: 8:00 AM – 1:00 PM

Online Banking, Bill Pay and Mobile App assistance is available 24/7 at 877.MY.METRO.

Ordering a New Debit Card

Visit a branch to request and receive a new card instantly
Request one through secure message when you sign in to Online Banking
Ask using our Chat service in Online Banking during normal business hours
Call 877.MY.METRO during normal business hours
- Cards requested through secure message, chat, or by phone will be mailed to you in 5-7 business days

Manage your Accounts From Home

We encourage you to be safe and utilize the many options Metro has to remotely access your accounts and perform banking transactions.

Online Banking

Transfer funds, pay bills, check balances, view statements

Already use Online Banking? Log-in here
Want to sign up for Online Banking? Enroll here

Mobile Deposit

Deposit checks with the Metro Credit Union app

Metro Branch ATMs

Make deposits, withdrawals and balance inquiries

Find Metro ATM locations

Phone Banking

Check account balances, transfer funds, see if a check has cleared and much more at 877.MY.METRO (696.3876) option 2

Learn more about Phone Banking

Set-up a recurring bill payment through Metro Online Banking to be sure your mortgage or car loan is paid on time.

Already use Online Banking? Log-in here
Want to sign up for Online Banking? Enroll here

Mail us a deposit or loan payment (please include a deposit slip or loan coupon)

Metro Credit Union | P.O. Box 9236 | Chelsea, MA 02150

Stay Updated

Look for updates about how we are managing this situation here or through social media.

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Questions? We have answers.

Forbearance, in the context of a mortgage process, is a special agreement between the lender and the borrower to temporarily suspend your mortgage payments for an initial period of three months. Once the initial timeframe is over, we will reevaluate your situation and determine the next steps, which can be a continuance of your forbearance, lump sum payment, or loan modification.

When mortgage borrowers are unable to meet their repayment terms, lenders may opt to foreclose. To avoid foreclosure, the lender and the borrower make an agreement called "forbearance." According to this agreement, the lender delays its right to exercise foreclosure if the borrower can catch up to its payment schedule by a certain time. This period and the payment plan depend on the details of the agreement that is accepted by both parties.