Welcome to the new MetroCU.org! We hope you’ll love our new look and simple navigation. Looking to log in to Metro iBanking on a mobile device? Click the in the top left corner to reveal the drop down.

Branch Access

To Schedule an Appointment Click Here

The following drive-ups remain open normal hours:
Chelsea | Framingham | Boston - Mass. Ave | Lynn | Tewksbury | Lawrence

Please remember to wear a mask when visiting our branches. Get more information on the proper way to wear masks here.


Contact US

Our Member Service Center is happy to assist with your banking needs or answer any questions you may have.

You can reach them by:

  • Calling 877.MY.METRO (696.3876)
  • Chatting - Log in to Online Banking and using the Chat feature
  • Sending a secure message - Log in to Online Banking and click the envelope icon to access the Message Center
  • Emailing

Member Service Center Hours Monday – Wednesday: 8:00 AM – 5:00 PM Thursday – Friday: 8:00 AM – 6:00 PM Saturday: 8:00 AM – 1:00 PM

Online Banking, Bill Pay and Mobile App assistance is available 24/7 at 877.MY.METRO.


Ordering a New Debit Card

  • Visit a branch to request and receive a new card instantly
  • Request one through secure message when you sign in to Online Banking
  • Ask using our Chat service in Online Banking during normal business hours
  • Call 877.MY.METRO during normal business hours
    • Cards requested through secure message, chat, or by phone will be mailed to you in 5-7 business days


Manage your Accounts From Home

We encourage you to be safe and utilize the many options Metro has to remotely access your accounts and perform banking transactions.

Online Banking

Transfer funds, pay bills, check balances, view statements

Mobile Deposit

Deposit checks with the Metro Credit Union app

Metro Branch ATMs

Make deposits, withdrawals and balance inquiries

Phone Banking

Check account balances, transfer funds, see if a check has cleared and much more at 877.MY.METRO (696.3876) option 2

Set-up a recurring bill payment through Metro Online Banking to be sure your mortgage or car loan is paid on time.

Mail us a deposit or loan payment (please include a deposit slip or loan coupon)

Metro Credit Union | P.O. Box 9236 | Chelsea, MA 02150


Stay Updated

Look for updates about how we are managing this situation here or through social media.

LinkedIn | Facebook | Twitter | Instagram

Questions? We have answers.