With a focus on maintaining a healthy environment for our members and employees, our lobbies are open at a limited capacity. Appointments are recommended to reduce wait time.
To Schedule an Appointment Click Here
The following drive-ups remain open normal hours:
Chelsea | Framingham | Boston - Mass. Ave | Lynn | Tewksbury | Lawrence
Please remember to wear a mask when visiting our branches. Get more information on the proper way to wear masks here.
Our Member Service Center is happy to assist with your banking needs or answer any questions you may have.
You can reach them by:
- Calling 877.MY.METRO (696.3876)
- Chatting - Log in to Online Banking and using the Chat feature
- Sending a secure message - Log in to Online Banking and click the envelope icon to access the Message Center
Member Service Center Hours Monday – Wednesday: 8:00 AM – 5:00 PM Thursday – Friday: 8:00 AM – 6:00 PM Saturday: 8:00 AM – 1:00 PM
Online Banking, Bill Pay and Mobile App assistance is available 24/7 at 877.MY.METRO.
Ordering a New Debit Card
- Visit a branch to request and receive a new card instantly
- Request one through secure message when you sign in to Online Banking
- Ask using our Chat service in Online Banking during normal business hours
- Call 877.MY.METRO during normal business hours
- Cards requested through secure message, chat, or by phone will be mailed to you in 5-7 business days
Manage your Accounts From Home
We encourage you to be safe and utilize the many options Metro has to remotely access your accounts and perform banking transactions.
Transfer funds, pay bills, check balances, view statements
Deposit checks with the Metro Credit Union app
Metro Branch ATMs
Make deposits, withdrawals and balance inquiries
Check account balances, transfer funds, see if a check has cleared and much more at 877.MY.METRO (696.3876) option 2
Set-up a recurring bill payment through Metro Online Banking to be sure your mortgage or car loan is paid on time.
Mail us a deposit or loan payment (please include a deposit slip or loan coupon)
Metro Credit Union | P.O. Box 9236 | Chelsea, MA 02150
Look for updates about how we are managing this situation here or through social media.