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Mobile Banking FAQS

Q: How do I access Metro's Mobile Banking?
A: In order to access Mobile Banking, you need Metro's Home Banking access (a valid Account Number and Password/PIN) and a wireless device with an Internet connection. Simply enter Metro's Mobile Banking URL into the browser of your internet-enabled wireless device and then log in using your Account Number and Password/PIN.

Q: Which mobile devices are supported for Metro's Mobile Banking?
A: You can access Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.

Q: How does Metro's Mobile Banking handle Security?
A: Metro's Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift's Servers and Metro's web servers is encrypted using the Secure Socket Layer (SSL) layer.

Q: Is there a fee to use Metro's Mobile Banking?
A: No. Metro's Mobile Banking is free of charge.

Q: What Home Banking services does Metro's Mobile Banking include?
A: Metro's Mobile Banking includes the following Home Banking services:

  • Account Summaries
  • Account Transaction History
  • Transfers
  • View due bills (eBills)
  • Pay Bills
  • View Pending Bill Payments
  • Cancel Pending Bill Payments
  • View Bill Payment Histories

Q: What happens if I get locked out of Metro's Mobile Banking?
A: You must call Metro's Member Service Center to reset your password. Once your password is reset, you must first specify your new password on Metro's Mobile Banking via your PC. For security reasons, you may not specify your new password on Metro's Mobile Banking. Once your password is set up on your PC, you may use your Account Number and password to immediately log in to Metro's Mobile Banking.

Q: Can I use Metro's Mobile Banking if I don't have a Metro account?
A: No. You must have a Metro Account Number and Password in order to use Mobile Banking.

Pocket PC Devices

Q: I am able to view the home page of Metro's Mobile Banking on my Pocket PC, but when I attempt to log in I get an error message.
A: When you attempt to gain access to a secure Website from Windows CE, you may receive the following error message:

"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, click here to view the following Microsoft Website:
Download the needed file, and then synchronize your pocket PC.

PalmOne Handhelds

Q: How do I access Metro's Mobile Banking on my Palm?
A: First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Metro's Mobile Banking by simply entering the following URL in your browser:

RIM Blackberry Phones

Q: How do I access Metro's Mobile Banking on my RIM Blackberry Pager?
A: You must ensure that you have a browser, such as the Go. Web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser:

Q: Why am I unable to log in using my Blackberry phone?
A: Please check the setting on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

Q: When I attempt to go to I get an error message.
A: You may get the message "Access Denied: Insecure SSL Request" When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are not trusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions." If you receive these messages, change your Blackberry Options setting as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones

Q: I keep getting locked out of my account when I try to log in on my mobile phone. Why doesn't it accept my log-in information?
A: Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

Q: Why can't I see the first few transactions of my account history?
A: Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

Q: How do I know if my phone is web-enabled?
A: If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.