Loan Payoff Request

Home Mortgages (Including Home Equity Loans)
Requests for a mortgage or home equity loan payoff statement must be submitted in writing and accompanied by written borrower authorization. To ensure that complete information is included in your request, please use our Payoff Fax Request Form or submit a written request on your attorney's letterhead.

Due to revisions to Massachusetts mortgage law, online mortgage payoff requests and telephone requests are no longer available.

For a copy of the Payoff Fax Request Form & Borrower Authorization Form.

You will need to have Adobe Acrobat Reader installed on your computer.
To download a free copy, go to: http://www.adobe.com/products/acrobat/readstep.html

Contact Information

Payoff Fax: (617) 488-5440 or (617) 488-5439

Mail: Metro Credit Union
Att: Mortgage Servicing Department
200 Revere Beach Parkway
Chelsea, MA 02150

A payoff statement will be mailed or faxed to you within 3 business days of your request.

Questions?
Call 1-877-MY-METRO ext. 7591

Other Loans
Please call 877-MY-METRO to request payoff information on other types of loans, including commercial loans.