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Loan Payoff Request

Home Mortgages (Including Home Equity Loans)

Requests for a mortgage or home equity loan payoff statement must be submitted in writing and accompanied by written borrower authorization. To ensure that complete information is included in your request, please use our Payoff Fax Request Form or submit a written request on your attorney's letterhead.

Due to revisions to Massachusetts mortgage law, online mortgage payoff requests and telephone requests are no longer available.

Click here for a copy of the Payoff Fax Request & Borrower Authorization Forms.

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Contact Information

Payoff Fax: (617) 488-5440 or (617) 488-5439

Mail: Metro Credit Union
Attn: Mortgage Servicing Department
200 Revere Beach Parkway
Chelsea, MA 02150

A payoff statement will be mailed or faxed to you within 3 business days of your request.

Call 877-628-5626

Other Loans
Please call 877-MY-METRO to request payoff information on other types of loans, including commercial loans.